Moscow and Paris, September 2 2020
Atos, a global leader in electronic transformation, has productively released a global assistance job for its new shopper PERI, a person of the world’s most significant manufacturers and suppliers of formwork and scaffolding programs, to present assistance for additional than seven,000 PERI staff members throughout fifty six nations.
Considering that the start of this deal, which started in November 2019, the company has productively executed three introductory phases, which now present a centralized consumer assistance desk to assistance additional than seven,000 PERI staff members worldwide. Atos not only enhanced the high-quality of service and amplified person satisfaction, but also decreased service fees.
“In unique areas of PERI’s presence, the IT assistance service was fragmented – someplace the function was carried out with community contractors, someplace the troubles ended up solved by the company’s possess methods. Synergy with Atos permitted us to unify the service delivery procedure, create a typical notion for tracking success and identify key general performance indicators, which simplified equally the procedure of making contact with assistance and its command by the administration,” explained Pavel Puzanov, IT Supervisor of Eastern and Northern Europe, PERI GmbH.
In the latest stage, Atos completely provides initially line assistance, which incorporates each working day assistance challenges such as incident administration, facts requests, entry administration in addition to assistance of organization purposes. Atos is now commencing the upcoming phase which will present second line assistance for PERI users. New instructions of electronic transformation of the shopper are becoming formulated and discussed.
“Having entered the operational phase of the job at the time of the global pandemic disaster, when staff members are switching to a distant method of function, and person requests are acquiring a unique character because of to modifications in the company, we nonetheless managed to timely respond to the prevailing circumstances and be flexible in supplying companies in the course of the COVID-19 time period, although observing all the phrases of the SLA,” explained Sergey Klyuev, Head of Infrastructure and IT Companies of Atos in Russia.
The PERI global users assistance job has turn out to be a person of the most significant Atos jobs in Russia in phrases of its geography. Furnishing service in Russian, English and German, Atos managed to meet the higher demands of the shopper for the stage of language competencies of the crew.
“Thanks to cooperation with PERI, our experts ended up capable to after yet again demonstrate the experience of Atos in Russia on the global market, supplying high-quality service to additional than seven,000 users all-around the world. We are open to more jobs with PERI and are ready to present flexible assistance to the shopper in the changing market circumstances,” explained Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a global leader in electronic transformation with one hundred ten,000 staff members in 73 nations and annual earnings of € twelve billion. European quantity a person in Cloud, Cybersecurity and High-Functionality Computing, the Group provides finish-to-finish Orchestrated Hybrid Cloud, Major Data, Company Apps and Digital Place of work answers. In the British isles & Eire Atos delivers organization know-how answers for some of the country’s most significant community and non-public sector organisations The Group is the Worldwide Data Know-how Husband or wife for the Olympic & Paralympic Games and operates below the models Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), outlined on the CAC40 Paris inventory index.
The intent of Atos is to assist style and design the long run of the facts house. Its experience and companies assistance the growth of know-how, education and learning and investigation in a multicultural method and add to the growth of scientific and technological excellence. Across the world, the Group enables its prospects and staff members, and users of societies at significant to stay, function and create sustainably, in a risk-free and secure facts house.
World wide: Laura Fau | [email protected] | +33 six 73 sixty four 04 eighteen | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-forty three-ninety three